Communication in the workplace is very important. Communication skills contribute to interpersonal skills and teamwork skills- which means relating well with others, whether it be clients or other workmates. Many basic communication skills are easy for of us. But for many other communication skills are not so easy, such as being assertive, speaking up at meetings, or expressing our opinions under pressure.
To know how you can improve your communication skills at work, it’s important to know your communication style. There are three key communication styles: passive, aggressive, and assertive communication. Passive communicators are afraid to speak up, avoid direct eye contact, and agree with others even when they don’t really agree. Aggressive communicators tend to interrupt and intimidate others, speak loudly, and try to control groups. Assertive communicators speak openly in a conversational tone, have good eye contact, and value themselves and others.
In the workplace, we really want to be assertive communicators. Here are three tips to help:
- Speak Up. Don’t be afraid to stand up for yourself and state your opinion. However, in the business world, it’s important to try to validate the other person’s opinion, even if you don’t agree. For example, if someone offers unsolicited advice, let them know you appreciate that they want to help, but don’t automatically agree to put it into practice. Saying something like, “Thanks for the tip, I’ll consider it,” validates the other person’s opinion without compromising your own. If you are facing a more difficult conversation, prepare your thoughts ahead of time.
Action tip: Ask a trusted family member or friend for help with how to effectively communicate what you need to say.
- Manage Up. Show your assertive communication skills by communicating better with your boss. Get to know their conversational style and how they like to be communicated with. Ask them what you can do to better communicate with them through the day. For example, ask them how often they would like you to update them while you are working on an important project. Once you have agreed on a plan, do what you can to exceed their expectations. Avoid office politics, just do your job. Action tip: Have a conversation with your boss within the next two weeks about expectations regarding communication.
- Develop Your Brand. Your brand includes who you are, what you do, and what you’re known for in the office. Who you are includes who you serve, but think about the big picture, this is more than just your boss. What you do includes the benefits you provide, and what you’re known for has to do with how you deliver those benefits. Your branding statement is similar to an elevator pitch, but longer. Take a few minutes to think about your personal brand, and write down some thoughts. Action tip: Once you have decided what your personal brand is, decide how you can manage it. You could manage your brand by networking more effectively, participating more at conferences, or more effective communication at your organization.
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